Thank you for shopping at www.twxhome.com.
PLEASE NOTE: We cannot offer refunds for any damaged or broken product during shipping.
Claims for returns or cancellations are sent by e-mail: firstname.lastname@example.org or specific email address which can be found in the Contact Us section of the website for the respective country. In the claim, the customer states the reason for the claim. We reserve the right not to accept the claim of the buyer if the grounds for his/her complaint are found to be unreasonable. The returned product must be in the same condition in which you received it (as new), without being unsealed or the package being violated, just before the sale, as the full original packaging. To accept the return, you must show the order number of the person who originally purchased the product and whose details are shown in the order code. The customer has the right to return the product purchased and ask to be replaced with another product or a refund, in two cases: 1. In cases of proven fault of our company (received wrong product or product with quality defects), the customer should return the product within fourteen (14) days from the day they ordered it, at no cost transport.
2. If the customer's decision to return the product did not result from any of the aforesaid objective reasons, the company reserves the right not to honour the claim. If the complaint is upheld, the customer can return the product within fourteen (14) days from the date they placed the order. In this case, all transport costs, as well as any difference in the price of products, shall be borne by the customer. In all cases, the products should be in the condition received by the customer, complete, without any damage and in their original packaging. If not returned within fourteen (14) days, then our shop is not obliged to accept any refund. Upon compliance with the Terms and conditions and the acceptance of the return of the product, the customer is entitled to receive either another product of equal value or a refund. The refund to the customer will be completed within thirty (30) days from the date we receive the product. In case of repeated refunds or refunds in the event that our company in its sole discretion, deems that the customer is abusing the right of return or act in bad faith is entitled to refuse to return the product, even if these conditions are met and fulfilled. These terms shall not affect any consumer rights provided by law.
RECEIVED THE WRONG PRODUCT
If you received the wrong product, please email email@example.com. Include your name, order number, email address, a written explanation and a picture of the item you received.
In this instance, we will ship the correct order to you. Refunds will not be issued.
ARRIVAL OF ORDER
We are unable to refund items that are not being delivered by a specific date, occasion, or holiday.
On our website, you can find out how long shipping could take. Please consider this when ordering.
Once an order has shipped we will no longer be able to edit or cancel the order.
You will be responsible for paying the shipping costs with your return of products.
Shipping costs are nonrefundable.
If you have any questions on how to return your order, please feel free to contact us at firstname.lastname@example.org